Verbessere deinen Support | start-cons dein Salesforce Partner

Solve More Cases in Less Time

Empower your team and deliver excellent customer service with Salesforce.

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Trusted by our customers, large and small.

Accelerate Your Customer-Service and Increase Retention Rates

We can help you deliver an amazing customer experience across any customer service channel from home, in the field, or in the office. Use Salesforce Service Cloud or Field Service Lightning to get the best results

Our Approach

Processes

Implement best-practice processes

People

Involve employees and bridge the education gap

Performance

Build transparency through dashboards & in-depth reports

Implement Best-Practice Processes

Implementation of best-practice processes using the world’s #1 customer service platform, which allows you to manage everything from any channel.

Main Challenge

Inconsistent support processes across teams, channels, or partners – to deal with your customer cases.

Our Best-Practice Solution

Out-of-the-box and customizable support process across all your internal and external support cases. Which is going to help you sustainably increase efficiency and customer satisfaction.

Main Challenge

Inconsistent support processes across teams, channels, or partners – to deal with your customer cases.

Our Best-Practice Solution

Out-of-the-box and customizable support process across all your internal and external support cases. Which is going to help you sustainably increase efficiency and customer satisfaction.

Empower your people and increase employee satisfaction

Give your people the tools or skills so they can solve cases faster, with higher quality. Your employees and customers will be happy.

Main Challenge

Low productivity rates. The number of unsolved cases is increasing rapidly.

Our Best-Practice Solution

Training your team and partners about your support process. Building your knowledge base that helps to solve more customer cases with less human power.

Main Challenge

Low productivity rates. The number of unsolved cases is increasing rapidly.

Our Best-Practice Solution

Training your team and partners about your support process. Building your knowledge base that helps to solve more customer cases with less human power.

Get access to dashboards and performance metrics

As an Executive, gain visibility into day-to-day operations. Gain Insights into important trends, which will help you make staffing and training decisions.

First Challenge

No transparency in the performance of the company-wide support organization.

Our Best-Practice Solution

Get out-of-the-box dashboards and reports for management, teams, and employees that provide real-time insights into performance metrics.

Second Challenge

You receive complaints from customers, but customer feedback is not systematically collected.

Our Best-Practice Solution

Integration of third-party tools to automate the feedback process and measure your touchpoint NPS (Net Promoter Score).

Do not hesitate to contact us.

We can demonstrate Salesforce to you and make you a non-biding offer.

Do not hesitate to contact us.

We can demonstrate Salesforce to you and make you a non-biding offer.

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